At™ we endeavor to ensure that all our guests arrive well prepared for their holiday and are ready to enjoy some well-deserved rest and relaxation.  For this reason and for our customers’ peace of mind we have compiled a list of frequently asked questions and answers.  In case you do not get your clear answer from the below please contacts us wither by calling +30 2810341560 or email us on [email protected]

Before I Book

Does the Website show all availability?

The website shows all real-time availability and is up to date with the best prices.  Occasionally the accommodation shows as “On Request”  and a price may not be available.  This is due to a special agreement with the owner/hotelier to request availability.  In this case, you are required to send us an email request through the system.

How can I make a booking with™?

Booking with™ is very easy.  You have the choice to either book via our easy-to-use online system, send us an email detailing all your requirements or simply contact us over the telephone to make an offline reservation.

Can I book accommodation only and make my own travel arrangements?

Yes.™ can book your accommodation and/or transfers only.  If you arrange private transfers with us we do need to be advised of your flight arrival and departure details in order to be able to make the necessary arrangements.  The same applies if you have booked a car with us for collection at the airport or port.  Customers should be aware that if they are making their own travel arrangements to the resort the accommodation will not be available for use until after 12 midday.

How much deposit do I need to pay and when is it due?

We require a deposit of 30% when you book your holiday.  When we receive this we will send you a confirmation of your booking.  If you pay in full at the time of booking there will be no credit or debit card charges.  We will send you a secure payment link or you can call us and make a payment over the phone.

When is the balance due and how can I pay it?

The balance of your holiday is due 10 weeks prior to your arrival.  We will send you a secure payment link if you wish to pay online or you can call us to pay by phone.  Please note there is a charge of 1.5% to 4% (depending on the credit card type) for credit and debit cards when paying the final balance.

How old do I need to be to hire a car?

For insurance purposes, we can only hire cars to clients of 23 years and over and hold a full, clean driving license.

Can I add car hire and other holiday extras after booking?

Yes of course.  Any holiday extras such as car/boat hire, transfers, and even holiday hampers/food orders can be added at a later date. Cars and boats are of course subject to availability and particularly during high season we recommend booking early to avoid disappointment.

If I book a car are there any hidden extras?

No, the price we quote is the price you pay and this includes free mileage regardless of the duration of the rental.  Providing you return the car with the same amount of petrol as when you collected it and on time there will be nothing else to pay.  Please note, however, if cars are not returned at the agreed time a charge for this will be applied immediately representing the costs we are likely to incur in providing a suitable vehicle for the next customer plus our administrative expenses.  Please go to our car rental page to get more details on insurance and getting the best from your car hire.

What time do car rentals start and what time do they end?

For cars hired locally from our office rentals begin at 09:15 and return time on the completion day is 08:30 in order for us to have time to prepare the car for the next customer.  Cars booked to be collected at the airport will be there for when clients arrive on their flight and for the return flight we expect cars to be returned around 2 -3 hours before the flight time, again this allows us time to prepare the car for the next customer.  For this reason, when you book the car we require all flight arrival and departure times.

For car hire and transfers do I need to bring my own child/baby seat?

Not necessarily.  If we are notified in advance that you require baby seats or boosters we can provide them free of charge.  However, please note that safety standards and requirements may differ in Greece to other countries, and size and design may be limited.  If you are in any doubt we would advise you to bring your own.  This also applies to travel cots for accommodation.  For safety reasons, parents are required to secure the baby seat into the vehicle themselves.

Do I need to bring a travel cot for my baby or can I book one?

Cots can be provided free of charge but are subject to availability and should be requested when doing your booking.  Standards and design may differ from that which you are used to in your own country therefore if, in any doubt, we recommend that you bring your own.  We can provide the bed linen and a towel but please note that these items will be standard size and not specifically for an infant.  Again, if in doubt please bring your own.

Can I hire a high chair for my baby in the resort?

Highchairs are provided free of charge but, like cots, are subject to availability.  Please note, highchairs may differ in Greece in size and standard to those in your own country and may or may not have safety harnesses so we advise that babies are never left alone in them.

What’s Next?

What kind of travel documents will I receive if the airline is ticketless?

For certain airlines, an E-Ticket will be posted.  If the airline is ticketless this will be stated on your invoice together with the flight reference to be quoted at the check-in desk.  Please note that all low-cost carriers require you to have added all your API information and issued your own boarding pass before you get to the airport.  Failure to do this will result in extra costs for you at the time of check-in.

  • Directions
  • Taxi transfer voucher (if booked)
  • Car hire voucher (if booked)
  • Contact telephone numbers

When will I receive my travel documents?

Depending on which airline you have booked with documents can sometimes be issued immediately.  Otherwise, it will be 10-14 days prior to departure.  Accommodation and car hire invoices will be issued when deposits have been received.  Please check your email inbox regularly for documents and boarding passes.

Do I need to check-in online?

Yes.  For low-cost carriers, clients are required to check-in online on the airline website with their reference number.  We advise that you also print your boarding passes.

What is the baggage allowance?

We can guarantee a minimum of 15kg per adult and per child, plus 5kg or 10kg for hand luggage.  However, this depends on the airline you are traveling with and the allowance will be confirmed on your invoice.

Will we be met at the airport?

If you have booked transfers with us you will be met at the airport by one of our drivers holding a sign with your name on.  For those who have booked cars, you will be met by one of our representatives holding a sign with your name on it, necessary documents will be given and you will be directed to your car.  If we have made a prior agreement for you to collect your own car without being met all the necessary details, directions, and contact numbers will be sent to you by email.  If you have accommodation only with no transfers or car hire you will be expected to make your own way to the resort.  In this case please send us your arrival time and we may be able to arrange for an outside light to be left on at your accommodation.  If you require directions they can be sent to you via email, prior to your arrival.

At Our Accommodation

What time can we check into our accommodation?

Official check-in time for apartments and studios is from 12:00 midday onwards.  For villas, the check-in time is from 15:00.  These times may vary during high season and busy periods due to the large scale of work for the maids.

What time do we have to vacate the accommodation on departure day?

All apartments and studios must be vacated by 11:00 on the day of departure.  Some of the villas require clients to vacate by 10:30.  For guests departing on late flights it is sometimes possible to arrange a late check out although there may be a small fee for this as it requires the maids to return out of hours, it may also require you to move to another room at the same or another property.  Villas often require more hours to prepare for the next guests therefore it is not usually possible for a late checkout.  In this case, we will do our utmost to move you to another, smaller accommodation for the day at a small cost.  Please note, this cannot be guaranteed, especially during the high season.  Unfortunately (mainly during high season) there are occasions where we are unable to offer you something else but you may be able to store your luggage in our local office for the day, until closing time.

How will I know which apartment/studio is allocated to me?

On arrival at your accommodation, you will find a sign with your name stuck on the door of the apartment/studio allocated to you unless we have already notified you by email your room number.  Alternatively, name signs may be found on the wall at the entrance to the property.  We kindly ask guests not to change to any other room if there are other keys on the doors as this could cause confusion to subsequent arrivals.

From where do I collect the keys to the accommodation?

The key to the accommodation will be left on the outside of the door together with a name sign.  The same applies to villas but occasionally keys are left in a special security box outside the front door and in this case, we will notify you of the code to open the box prior to your arrival.

Who do I call in case of emergency?

Prior to your arrival, we will leave a booklet in your accommodation listing all local emergency numbers and our own contact numbers which are open all day (and night for emergencies).  Our numbers are also on all paperwork sent to you during the booking process.  Non-emergency queries i.e. plumbing and other maintenance problems will be dealt with during the day and we ask you to contact our local office during working hours.  Please do not forget to take your travel insurance policy details with you!

Is a welcome pack provided when we arrive?

We do our best to provide a basic welcome pack, particularly for late arrivals.  However, due to unforeseen circumstances that may arise it is not guaranteed, especially during high season and busy periods.  This pack contains water, tea, coffee, sugar, milk, and biscuits.  If you wish to order a larger hamper this can be arranged if you send us an email with all your requirements and we will send you a quote.  Ideally, we need to have the order at least a week before arrival.  There is a service charge for this of Euros 20.00 and can be paid locally.

Are linen and towels provided?

Yes, linen and towels are provided but beach/pool towels are not.  Pool towels may be provided in some villas.

How often is the accommodation cleaned?

Generally, all accommodation is cleaned twice a week.  Bed linen is changed once a week and towels are changed twice a week.  In some properties, the maid will come on one of the other days just to remove any rubbish and clean around the pool.  Some of the villas have agreements to clean more often, but this can vary from one property to another.

Does the accommodation have a television/satellite tv and/or DVD player?

This depends on which property you are staying in.  Most televisions in apartments and studios offer only free-to-air channels showing Greek channels and some English-speaking news channels.  Some villas have DVD players.

Are there washing machines in the apartments/studios or villas?

It is unlikely that you will have a washing machine in your apartment or studio.  All villas do have washing machines.  Please check the ‘facilities’ list on the accommodation pages to see what is provided.

Does the accommodation have irons and ironing boards?

Most of the apartments and studios have these items although sometimes there will be one of each left in a specific area for use by all guests.  All villas do have these items. Please look at the “facilities” list on the accommodation pages.

Are there hairdryers in the apartments?

Some, not all, apartments and villas have hairdryers.  However,  if it is important that you have one it may be preferable to bring your own.

If the villa has a BBQ is all equipment provided?

Cooking utensils are provided but you will be required to buy your own charcoal.  All supermarkets sell this.

Will the accommodation have WiFi?

Most, but not all, the accommodation has free WiFi and the code should be on show somewhere in the room. If not, please let us know and we will contact the owner to get it.

Will the accommodation have air-conditioning?

Most of our accommodation has air conditioning, however, in some cases, there is a charge for this facility.  Please check at the time of booking if there is an extra charge.

Are there hairdryers in the apartments?

Some, not all, apartments and villas have hairdryers.  However,  if it is important that you have one it may be preferable to bring your own.

Do the bathrooms have anti-slip mats in the showers or baths?

No, anti-slip mats are not provided.  Guests must be very cautious in all bathrooms as flooring is usually slippery when wet.

If the property has a swimming pool will there be a lifeguard?

No.  None of the shared or private pools in any property has a lifeguard.  It is vital at all times to stay with children and/or vulnerable people by the pool.  Diving is not permitted and depths must be checked before entering the pool.  Use of the pool is not encouraged at night and especially when alcohol has been consumed.

In Resort, Bars, Restaurants, and Entertainment

Are the bars and restaurants child-friendly?

You will find all bars and restaurants are child friendly.